Privacy Policy TVTogel – Our Commitment to Protecting Your Personal Data

Welcome to TVTogel's Privacy Policy. This document explains in detail how TVTogel ("we", "the platform") collects, processes, stores, and protects your personal data when you use our online gaming platform at tvtogel.im.

TVTogel recognises that privacy is a fundamental right that must be fully respected. As an online gaming platform operating exclusively for Malaysian users, we are bound by Malaysia's Personal Data Protection Act 2010 (PDPA) and all related regulations. This policy applies to all TVTogel members and users, including those who browse the website without creating an account.

This policy was last updated on 1 January 2026. Any material changes will be communicated to active members via platform notification or email before they take effect.

TVTogel only collects data necessary to provide a safe and high-quality service to our Malaysian members. The following are the categories of data we collect:

TVTogel collects personal data through a variety of legitimate and transparent channels:

• Account Registration: When you register a TVTogel account, we collect basic information such as your name, Malaysian phone number, and the password you set.
• KYC (Identity Verification) Process: To meet compliance requirements, we may request verification documents such as a copy of your MyKad or passport when necessary.
• Financial Transactions: When you make a deposit via Touch 'n Go eWallet, GrabPay, DuitNow, FPX, Boost, or ShopeePay, we record the transaction details for bookkeeping and security purposes.
• Gaming Activity: Records of all gaming and betting activity are automatically stored by TVTogel's systems as part of operational compliance.
• Customer Communications: When you contact TVTogel customer support via live chat, WhatsApp, or email, conversations may be recorded for training and quality improvement purposes.
• Cookies & Tracking Technologies: The TVTogel platform uses cookies and similar technologies to enhance your experience — see Section 8 for full details.

TVTogel uses your personal data solely for the following legitimate and transparent purposes:

• Service Provision: Managing your account, processing deposits and withdrawals, and providing access to all TVTogel games and services.
• Identity Verification (KYC): To verify that you are a legitimate individual who meets the minimum age requirement of 18 years or above, as required by law.
• Fraud Prevention: Monitoring account activity to detect and prevent fraud, money laundering, and system abuse.
• Service Communications: Sending important notifications related to your account, transactions, and policy updates. These are not promotional and cannot be unsubscribed from.
• Marketing Communications: With your consent, we may send you information about TVTogel promotions, bonuses, and new offers. You can unsubscribe at any time.
• Platform Improvements: Analysing usage patterns to improve the interface, speed, and overall user experience of the TVTogel platform.
• Legal Compliance: To comply with applicable legal and regulatory obligations, including reporting requirements to the relevant authorities.

TVTogel does not sell, rent, or disclose members' personal data to third parties without your consent, except in the following limited and lawful circumstances:

• Payment Service Providers: Payment gateways such as Touch 'n Go eWallet, GrabPay, DuitNow, and FPX require access to transaction information in order to process your deposits and withdrawals. All such providers are bound by strict confidentiality agreements.
• Gaming Software Providers: Game publishers such as Pragmatic Play, PG Soft, and Evolution Gaming may receive game data necessary for gameplay functionality. This data does not include your personal identity information.
• Statutory Authorities: TVTogel will disclose data where required by Malaysian law or pursuant to a valid court order. We do not disclose more than is necessary.
• IT Service Providers: Hosting, cybersecurity, and analytics service providers that support TVTogel's operations — all bound by NDAs and prohibited from using your data for any other purpose.

TVTogel implements a comprehensive range of technical and organisational security measures to protect your personal data from unauthorised access, theft, or damage:

• 256-bit SSL Encryption: All communication between your browser and TVTogel's servers is encrypted using the latest TLS/SSL protocol with a 256-bit key.
• Encrypted Data Storage: Sensitive data stored on TVTogel's servers is encrypted using modern encryption algorithms — the data remains unreadable even if the servers are physically accessed.
• Layered Access Controls: Only authorised TVTogel personnel with a legitimate operational need are permitted to access members' personal data.
• Regular Security Audits: TVTogel conducts regular penetration testing and independent third-party security audits to identify and address vulnerabilities.
• DDoS Protection: TVTogel's infrastructure is protected by enterprise-grade DDoS protection systems to ensure continuous availability and security.
• 24/7 Monitoring: TVTogel's cybersecurity team continuously monitors system activity to detect threats and respond swiftly.

TVTogel retains your personal data for as long as necessary for the stated purpose or as required under Malaysian law:

• Active Account Data: For as long as your TVTogel account remains active, your core personal data will be retained to enable you to use our services.
• Financial Transaction Records: Retained for a minimum of 7 years in accordance with Malaysian financial and anti-money laundering regulatory requirements.
• Gaming Activity Records: Retained for 3 years for dispute resolution and gaming regulatory compliance purposes.
• Communication Logs: Customer support communication records are retained for 2 years.
• After Account Closure: Once an account is closed, TVTogel will retain the minimum data required to fulfil legal obligations and delete all other data within 90 days.

You may request the deletion of your personal data by contacting the TVTogel support team. We will process your request within 30 days, subject to any applicable legal retention requirements.

The TVTogel platform uses cookies and similar tracking technologies to enhance the user experience and maintain platform security. The following are the types of cookies we use:

• Essential Cookies (Required): Required for core platform functions such as login, game sessions, and security. Cannot be disabled as the platform will not function without them.
• Preference Cookies (Optional): Saves your preferences such as language, display settings, and account configuration for a smoother experience in future visits.
• Analytics Cookies: Helps TVTogel understand how members use the platform so we can improve the user experience. This data is processed in aggregate and does not identify individuals.
• Security Cookies: Used to detect suspicious activity, prevent fraud, and ensure the security of members' accounts.

TVTogel does not use third-party cookies for external advertising purposes. All tracking we conduct is solely to improve TVTogel's own services for our Malaysian members.

Under Malaysia's Personal Data Protection Act 2010 (PDPA), you have the following rights regarding your personal data held by TVTogel:

• Right of Access: You have the right to request a copy of the personal data we hold about you. TVTogel will process such requests within 21 working days.
• Right to Rectification: You have the right to request corrections to any inaccurate or incomplete data. Log in to your account to update basic profile information, or contact support for more substantial changes.
• Right to Erasure: Under certain circumstances, you may request the deletion of your personal data. Such requests are subject to any applicable legal retention requirements.
• Right to Object: You may object to the processing of your data for specific purposes, such as direct marketing. We will honour your objection immediately.
• Right to Data Portability: You have the right to receive your personal data in a machine-readable format (such as CSV or JSON) for transfer to another platform.
• Right to Withdraw Consent: Where data processing is based on your consent, you may withdraw that consent at any time without affecting the validity of any processing carried out prior to withdrawal.

To exercise any of the above rights, please contact the TVTogel support team by email at support@tvtogel.im or via the platform's 24-hour live chat. We will verify your identity before processing any request to ensure the security of your data.

TVTogel takes the protection of children and minors extremely seriously. The TVTogel platform is strictly for individuals aged 18 and above only.

• TVTogel does not knowingly collect or process personal data of individuals under the age of 18.
• Should we discover that personal data belonging to a minor has been collected without our knowledge, that data will be deleted immediately.
• Parents or guardians who suspect their child has accessed the TVTogel platform are urged to contact us immediately at support@tvtogel.im.
• TVTogel uses age verification tools and preventive measures to minimise the risk of underage access.

TVTogel reserves the right to amend, update, or modify this Privacy Policy at any time to reflect changes in our data practices, legal requirements, or the services we offer.

In the event of material changes, TVTogel will:

• Updating the "Last Updated" date at the top of this document.
• Displaying a prominent notice on the TVTogel homepage for a minimum of 7 days.
• Sending notifications to all active members via email or in-platform notifications.

Your continued use of the TVTogel platform after any amendments take effect constitutes your acceptance of the updated policy. We encourage you to review this page periodically.

If you have any questions, concerns, or complaints about how TVTogel handles your personal data, we encourage you to reach out to us directly.

TVTogel is committed to addressing all privacy concerns seriously, transparently, and in a timely manner. We will provide a written response to all formal complaints received, along with a full explanation of the actions taken or to be taken.

If you are not satisfied with TVTogel's response, you have the right to lodge a complaint with the Personal Data Protection Commissioner of Malaysia in accordance with the procedures set out under the Personal Data Protection Act 2010.